Services

At SuperCare Pharmacy we welcome your comments and suggestions.
We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.
You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.
Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

At SuperCare Pharmacy we have a private Consultation Room available for your use.
If you wish to talk to the pharmacist on duty in private, or any of our helpful pharmacy staff, we can arrange this for you.
It can be embarrassing or difficult to talk to staff in front of other patients in the pharmacy about a medical condition. At SuperCare Pharmacy we understand this; so, just ask if you would prefer to discuss anything in the privacy of our Consultation Room.

At SuperCare Pharmacy we dispense both NHS and private prescriptions and supply medicines and appliances.
We will give information and advice on how to get the most benefit from your medicines and appliances.
We keep a record of what we supply to our customers so when you bring in a prescription, our records tell us whether you may safely take a medicine with any others you may be taking. We label your medicines to remind you about precautions such us avoiding alcohol and not driving if you feel drowsy.
We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly

We may be able to help if you need a prescription medicine in a genuine emergency when it is impossible to get to your doctor.
It cannot be done under the NHS, so we have to charge.

The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.
We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.
We can direct you to other sources of advice and assistance if we cannot help you ourselves.
Come in and help yourself from our display of free healthcare leaflets covering many of the topics we get asked about. Look out for new ones each month.

All medicines are dispensed in child resistant containers unless you request us not to.

Please remember: keep all medicines out of reach and sight of children.

Our pharmacist on duty can advise you on safe storage of medicines

We stock a wide range of over-the-counter medicines, vitamins and mineral supplements. If we do not stock the item you require, we can order it for you.
Many of our staff have worked in the Pharmacy for almost 10 years and therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines, to treatments for minor aliments that were, until recently, only available from your local doctor’s surgery

SuperCare Pharmacy is pleased to offer patients a free Medicines Use Review (MURs) or Medi-Check.
This “Medicine Check” involves a confidential discussion about your medicines with the pharmacist and aims to help you get the most out of your medicines.
During the consultation you will have the opportunity to find out more about your medication and discuss any issues or problems.
This service is conducted in our private consultation room.
Please note that this review differs from the one done by the GP; the GP will assess and change medicines whereas the pharmacist will discuss the best way of taking them.
Please contact us for more information about this free NHS service – please ask for the pharmacist on duty.

We provide NHS Services on behalf of NHS London Area Team with Headquarters at the following address:

1st Floor, Skipton House, 80 London Road , London, SE1 6LH

Contact Details:
Tel: 0300 3112233
Web: www.england.nhs.uk/london/

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. As a responsible UK based company we abide by the rules and regulations of the Data Protection Act 1998, and as such, no information supplied to us will be given to or used by any third parties other than us.

We offer FREE Repeat Prescription Collection & Delivery Service within our local community and neighbouring areas.
Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need, a few days before they run out, either in person, by phone, fax or email and we will arrange to collect it from your Doctor’s surgery. When we have collected your prescription it will be dispensed and waiting for you to collect from our pharmacy. We can also deliver your prescription medicines to your home for free if you live within the local area; you may come to our pharmacy for more details and speak to a member of staff or call us on 020 8590 1819.

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

Electronic Transmission of Prescriptions (ETP)
The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from.
There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.
We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service.
You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies.
SuperCare Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions. When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

Now our customers can Register with us through our website and manage their Repeat Prescriptions on-line… It is simple, quick and secure… Customers can now create their own username and password through which they are able to access their own session within our website and send us Repeat Requests of their medication(s) by just clicking on the one(s) they need; this Repeat Request is then received by us saving our customers a journey to their surgery or pharmacy. Once the Repeat Request is received, is then processed and kept ready to be collected by the patient making the whole process very convenient for those with a busy life.

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

Electronic Transmission of Prescriptions (ETP)
The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from.
There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.
We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service.
You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies.
SuperCare Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions. When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

We provide wide aisles for ease of access and the staff will gladly help with access into the store.
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

At SuperCare Pharmacy we offer our constant support for people with any disability by:

– Assessing medicine compliance needs of patients with disability.
– Providing reasonable adjustment or support.
– Providing alternative forms of labelling or reminder chart.
– Providing multi-compartment compliance aid when required.

It is dangerous and unwise to keep hold of unwanted medicines at home.

Please return all unused and unwanted medicines to us at SuperCare Pharmacy; we can dispose of them safely for you.

We accept and dispose of unwanted medicines from patients and carers.