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  • Comments, Suggestions & Complaints

    At SuperCare Pharmacy we welcome your comments and suggestions.
    We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.
    You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.
    Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

  • Confidential Help & Advice

    At SuperCare Pharmacy we have a private Consultation Room available for your use.
    If you wish to talk to the pharmacist on duty in private, or any of our helpful pharmacy staff, we can arrange this for you.
    It can be embarrassing or difficult to talk to staff in front of other patients in the pharmacy about a medical condition. At SuperCare Pharmacy we understand this; so, just ask if you would prefer to discuss anything in the privacy of our Consultation Room.

  • Dispensing

    At SuperCare Pharmacy we dispense both NHS and private prescriptions and supply medicines and appliances.
    We will give information and advice on how to get the most benefit from your medicines and appliances.
    We keep a record of what we supply to our customers so when you bring in a prescription, our records tell us whether you may safely take a medicine with any others you may be taking. We label your medicines to remind you about precautions such us avoiding alcohol and not driving if you feel drowsy.
    We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly

  • Dosette Box

    This service is especially useful for those taking more than one regular medication.  We can prepare medicines, in a weekly Dosette Box – pill box, to ensure they are able to utilise their medication correctly.

    Healthcare plans that involve taking multiple medicines at different times of the day can get confusing at times. Some patients find it difficult to remember when to take each medication and how often. This can lead to forgetting to take some doses of medication or accidental overdoses when they forget that they have already taken their medicine dose. At SuperCare Pharmacy, we can help you organise your healthcare plan, reducing the risks associated with getting confused, by providing your medications in a Dosette Box or Pill Box.

    What is a Dosette Box?

    Dosette Box Service
    A Dosette Box is a disposable plastic tray that separates your medicines into individual compartments for different times of the day for each day of the week. Each box contains a full week’s medication labelled up with days and times to help you remember to take the correct medicines at the correct time of the day.

    Advantages of a Dosette Box

    When taking medicines, it is important to take them in the correct doses and at the correct times. This can be a cause of distress for those who struggle to remember medications or who find it confusing due to the amount of medications they are taking. A Dosette Box eases the stress of remembering to take your medicines at the right frequency and at the right time of day.

    The clearly marked compartments on a Dosette Box help with making sure your medicines are taken correctly, making sure that your treatment plan is effective as possible. A Dosette Box can also take away the confusion of adjusting your medication when you doctor wants you to gradually change your dosage over a period of time. Your pharmacist will dispense the correct doses of medicine into each compartment. A Dosette Box is particularly helpful for patients with memory issues, but can also help any patient facing a complex treatment plan.

    A Dosette Box is also a great help to those who are cared for by a team of people. The Dosette Box reduces the possibility of communication breakdowns, with each carer being able to see clearly which medications have been taken.

    If you feel that you, or someone you care for, could benefit from a Dosette Box please pop in for a chat with our Pharmacist for more information about this service.

  • Emergency Supplies

    We may be able to help if you need a prescription medicine in a genuine emergency when it is impossible to get to your doctor.
    It cannot be done under the NHS, so we have to charge.

  • Health Advice and Self-care

    The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.
    We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.
    We can direct you to other sources of advice and assistance if we cannot help you ourselves.
    Come in and help yourself from our display of free healthcare leaflets covering many of the topics we get asked about. Look out for new ones each month.

  • Medicine Containers

    All medicines are dispensed in child resistant containers unless you request us not to.

    Please remember: keep all medicines out of reach and sight of children.

    Our pharmacist on duty can advise you on safe storage of medicines

  • Medicine Sales

    We stock a wide range of over-the-counter medicines, vitamins and mineral supplements. If we do not stock the item you require, we can order it for you.
    Many of our staff have worked in the Pharmacy for almost 10 years and therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines, to treatments for minor aliments that were, until recently, only available from your local doctor’s surgery

  • Medicines Use Review (MURs) or Medi-Check

    SuperCare Pharmacy is pleased to offer patients a free Medicines Use Review (MURs) or Medi-Check.
    This “Medicine Check” involves a confidential discussion about your medicines with the pharmacist and aims to help you get the most out of your medicines.
    During the consultation you will have the opportunity to find out more about your medication and discuss any issues or problems.
    This service is conducted in our private consultation room.
    Please note that this review differs from the one done by the GP; the GP will assess and change medicines whereas the pharmacist will discuss the best way of taking them.
    Please contact us for more information about this free NHS service – please ask for the pharmacist on duty.

  • NHS Services

    We provide NHS Services on behalf of NHS London Area Team with Headquarters at the following address:

    1st Floor, Skipton House, 80 London Road , London, SE1 6LH

    Contact Details:
    Tel: 0300 3112233
    Web: www.england.nhs.uk/london/

  • Online Doctor

    We offer Online Doctor Service. Simply fill out a short online medical consultation form, our clinicians will assess your information and will decide your eligibility for treatment. If you are eligible for treatment, your request will be automatically processed and ready to collect from our pharmacy or have it delivered to you.

  • Patient Medication Record

    Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems such as reactions between medicines and will help us deal with any queries you may have.
    We comply with the Data Protection Act and the NHS code of practice on confidentiality. As a responsible UK based company we abide by the rules and regulations of the Data Protection Act 1998, and as such, no information supplied to us will be given to or used by any third parties other than us.

  • Prescription Delivery Services

    We offer FREE Repeat Prescription Collection & Delivery Service within our local community and neighbouring areas.
    Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need, a few days before they run out, either in person, by phone, fax or email and we will arrange to collect it from your Doctor’s surgery. When we have collected your prescription it will be dispensed and waiting for you to collect from our pharmacy. We can also deliver your prescription medicines to your home for free if you live within the local area; you may come to our pharmacy for more details and speak to a member of staff or call us on 020 8590 1819.

  • Repeat Dispensing

    We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

    Electronic Transmission of Prescriptions (ETP)
    The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from.
    There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.
    We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service.
    You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies.
    SuperCare Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions.NHS Electronic Prescription Service When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

  • Repeat Prescriptions

    SuperCare Pharmacy offers a FREE PRESCRIPTION COLLECTION AND DELIVERY SERVICE.
    All you need to do is come into our pharmacy and give us your permission to collect your prescription on your behalf.

    Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need, a few days before they run out, either in person, by phone, fax or email and we will arrange to collect it from your Doctor’s surgery. When we have collected your prescription it will be dispensed and waiting for you to collect from our pharmacy. We can also deliver your prescription medicines to your home for free if you live within the local area; you may come to our pharmacy for more details and speak to a member of staff or call us on 020 8590 1819

    New Online Repeat Prescription Service through our website!!!

    Now our customers can Register with us through our website and manage their Repeat Prescriptions on-line… It is simple, quick and secure… Customers can now create their own username and password through which they are able to access their own session within our website and send us Repeat Requests of their medication(s) by just clicking on the one(s) they need; this Repeat Request is then received by us saving our customers a journey to their surgery or pharmacy. Once the Repeat Request is received, is then processed and kept ready to be collected by the patient making the whole process very convenient for those with a busy life.

    We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

    Electronic Transmission of Prescriptions (ETP)
    The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from.
    There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.
    We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service.
    You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies.
    SuperCare Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions.NHS Electronic Prescription Service When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

  • Smoking Cessation

    Stopping smoking can be very difficult.

    At SuperCare Pharmacy, in addition to offering help and advice on stopping smoking, we can help you to kick the habit by offering you a wide range of smoking cessation products to support you in your quest.

    We have a comprehensive support Service to help you give up smoking. It’s a 12 week programme and is FREE.

    We can supply you with a range of Nicotine Replacement Therapy (Nicotine Patches, Nicotine Chewing Gum, Nicotine Nasal Spray, Nicotine Lozenges, Nicotine Inhalator) or Champix.

    We have trained Level 2 smoking cessation advisors who will be happy to advise you.

    The medication is FREE if you are exempt from prescription charges; if you pay for your prescriptions, normal prescription charges apply, per supply. (In some cases, it may be advisable to purchase a prescription pre-payments certificate – ask in store or ring us for more details).

  • Support for people with disability

    We provide wide aisles for ease of access and the staff will gladly help with access into the store.
    Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

    At SuperCare Pharmacy we offer our constant support for people with any disability by:

    – Assessing medicine compliance needs of patients with disability.
    – Providing reasonable adjustment or support.
    – Providing alternative forms of labelling or reminder chart.
    – Providing multi-compartment compliance aid when required.

  • Unwanted Medicines

    It is dangerous and unwise to keep hold of unwanted medicines at home.

    Please return all unused and unwanted medicines to us at SuperCare Pharmacy; we can dispose of them safely for you.

    We accept and dispose of unwanted medicines from patients and carers.

  • Vaccination Services

    Travel Vaccination Clinic

    This service makes obtaining the most commonly needed vaccinations easy and convenient. We provide the Meningitis Vaccine (ACWY) for people travelling for HAJJ and UMRAH, and we also provide a free certificate.

    Our pharmacist on duty is always glad to give advice about avoiding sunburn, tummy upsets, malaria and the other holiday risks; as well as recommend remedies for many holiday ailments. You will also find on our shelves everyday holiday items.

    We offer the following vaccinations:

    – Diphtheria/Tetanus/Polio
    – Typhoid
    – Typhoid Oral
    – Hepatitis A & Typhoid Combined
    – Hepatitis A
    – Hepatitis B
    – Twinrix (Hepatitis A&B)
    – Cholera
    – Rabies
    – Meningitis ACWY with Certificate
    – Menigitis Menveo with Certificate
    – Japanese Encephalitis
    – Tick-Borne Encephalitis.

    MALARIA PROPHYLAXIS: You can obtain Malaria Tablets and other essentials from us.

    We can provide the following:

    – Chloroquine
    – Proguanil (Paludrine)
    – Chloroquine and Proguanil
    – Mefloquine (Lariam)
    – Mefloquine (Lariam)
    – Mefloquine (Lariam)
    – Doxycycline
    – Malarone
    – Malarone Paediatric

    Flu Vaccination

    The Flu Vaccination is available from October – the service is FREE if you are registered with a GP within our local area and fall within the following criteria:

    – 65 years old and over
    – Pregnant
    – Have a serious medical condition (including diabetes, heart/chest/kidney conditions)
    – Are living in a long-stay residential care home or other long-stay care facility (not including prisons, young offender institutions or university halls of residence)
    – Are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
    – A frontline health or social care worker

    To make an appointment please call us on 020 8590 1819.

    Alternatively, please send us an email via our Contact Us Form on our website and state your name, your available time to come to see us, as well as the type of Travel Clinic service that you are interested in.

  • REGISTER NOW

    Prescription Services

    Order your Repeat Medicines Online - from home, office or mobile device. We offer FREE Repeat Prescription Collection & Delivery Service within our local community and neighbouring areas.
    Register Online
  • Opening Hours

    • Monday
      8am - Midnight
    • Tuesday
      8am - Midnight
    • Wednesday
      8am - Midnight
    • Thursday
      8am - Midnight
    • Friday
      8am - Midnight
    • Saturday
      8am - Midnight
    • Sunday
      11am - 4pm
  • How to Find Us